How to Fix HBO Max Not Working on Roku?

Please let me know how to fix HBO Max not working on Roku. I am facing some issues while movies on HBO max. Help me..


  0 11 months ago 1 Ans HBO
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Open Answer 15 December 2022

Fix HBO Max Not Working on Roku:

We all know that HBO Max is available on Roku now. Finally, Roku users will get to watch their favorite HBO content on their devices. You can watch your all-time favorite sitcoms like Friends and The big bang theory.

You can also watch HBO Max originals such as the Flight Attendant. Unfortunately, HBO Max doesn't always work on Roku. You may encounter technical issues while playing HBO Max videos on Roku. Here, we are going to discuss some common problems and how you can fix them. 

How to Resolve HBO Max Tech Issues on Roku?

Before we perform further troubleshooting steps, ensure that you restart your modem and Roku device. If you are encountering this issue because of network connection problems, then a simple restart will help you resolve your problem.

In this process, you need to remove your Rok streaming stick physically. After that, reinstall it to carry out a hard reset. You can also go to Settings, System and then finally select System Restart. 

Upgrade your Device or Update Roku

The HBO Max app works on the Roku 9.3 and later versions. In case you are using older Roku models like Roku 2500 model, then you must upgrade your device. If your Roku model does not receive latest updates anymore, then you don't need to play HBO Max smoothly.

To update Roku, you need to press the Home button on your remote. After that, go to Settings. Then, select System and then finally click on System Update to check for updates. In case you have a Roku model that is running OS version 9.4.0 but you are still not able to watch HBO Max, then get in touch with the Roku support team. 

Disable your VPN

You must be located in the United States or in certain territories of the US in order to access HBO Max on Roku. If you want, you can also use your real IP address.

In case you are using VPN to hide your IP address, then you will receive an error message. Turn off your VPN and see if you are able to watch HBO Max on Roku or not. 

Try Re-Adding the Channel 

A lot of times, problems get resolved just by uninstalling and reinstalling the HBO Max app. This can also help you fix various bugs and glitches. 

Step 1: Hold your Roku remote and then press the home button. 

Step 2: After that, go to the streaming channels and then open your Channel Store. 

Step 3: Search for HBO Max and then press the OK button on your remote. 

Step 4: Now, select the option of Remove Channel and then confirm the final choice you made. 

Below are some steps that you need to apply to reinstall the HBO Max app

Step 1: On your smartphone, open the HBO Max app. After that, go to Settings and then select Devices. After that, you need to sign out of all the devices. 

Step 2: Then, you need to remove HBO Max from Roku and then restart your device. 

Step 3: Once your device restarts, reinstall the HBO Max app. 

You may have to sign out f all the devices because Roku still holds your old login information. This may lead to the HBO Max channel crashing problem. If you want, you can also unsubscribe from HBO. After that, remove the HBO channel and then restart your Roku device. In the end, you just need to re-add the channel. 

Search for the Title

Rather than going to the home screen for selecting the title that you wish to watch using the search feature. enter the title in the search section. Using this workaround has some limitations. You are only allowed to access 4 controls: Pause, 7-second replay, forward, and backward.

The HBO Max menu and closed caption aren't available. You can also navigate slowly on the menu. Wait for 2-3 seconds between every selection. A lot of users are able to avoid frequent crashes by simply applying this method. 

Clear the Cache 

Step 1: Go to the home screen.

Step 2: After that, choose the HBO Max channel. 

Step 3: Then, you can remove the channel. Then, you are required to press the asterisk button on your remote and then choose the Remove Channel option. 

Step 4: Now, clear the cache after restarting Roku.

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cyrus neal

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