How to Fix It When Prime Video Wont Open on Roku?

Please let me know that how to fix it when Prime video wont open on Roku. I am facing some issues while watching movies on Prime. Help me.


James 1  Ans 1 month ago
Answer - 1

Fix Prime Video won't Open on Roku:

Amazon Prime Video won't open on Roku is a common problem and this problem can appear without any error messages. You may see this error when you are trying to select the Amazon Prime icon.

You may also face this problem when you are logged in and trying to play a video from the Amazon Prime account. 

Read also : Roku Remote Volume Not Working

What Leads to Prime Video not Opening on Roku Issue?

In case you are not able to open Amazon Prime on your Roku device, then that may be happening due to a variety of reasons. These problems include issues with the Roku streaming device, issues with your Amazon Prime account, and no network connection issues.

There is a possibility that the Amazon Prime Roku channel is not working properly. You may also face this problem if your Roku device requires a firmware update. 

How can I Resolve Prime Video won't Open on Roku Issue? 

Below, we have stated multiple solutions that you can apply to fix the Amazon Prime video that won't open on the Roku issue. 

1) Resolve Internet Connection Problems

One of the common reasons that lead to Amazon Prime not launching on Roku issue is the internet connection not working problem. In case you are not able to connect to the internet because of your smartphone or computer system, then that means Prime Video is not opening because of internet connection problems.

If that's the case, then you are required to troubleshoot your internet connection. One of the ways to fix network connection problems is to restart your router. 

2) Improve Internet Speed

A slow internet connection can also lead to Amazon Prime not opening up on the Roku app. In order to fix this problem, you need to test your internet speed. In case the speed is slow, then you can get your issue resolved simply by performing the troubleshooting steps to improve your internet speed. 

3) Reset or Restart Your Roku Device

If you are troubled by ongoing system errors or app errors, then you can get this problem resolved simply by restarting a Roku device. A simple restart can fix system errors and your apps will start working normally again.

4)  Check If Your Roku Device is Connected to the Internet

You may also encounter this problem if your Roku device is not connected to the internet. To check whether your device is connected to the internet or not, you need to go to the Roku menu and see if Roku has an IP address on your network.

In case it doesn't, then you need to connect your Roku to the wireless network. Once it gets connected to Wi-Fi, you will be able to use Amazon Prime video again. 

5) Check If Your Amazon Prime Account is Active


You need to check whether your Amazon Prime account is active or not. For this, you are required to enter the right ID and password. Another thing that you need to check is whether your Amazon Prime server is down or active.

In case the Prime Video server is down, then you need to wait for the problem to get fixed. 

6) Remove your Amazon Prime Channel 

Maybe you are facing the Amazon Prime video not opening an issue on Roku because the channel is crashing or freezing. This problem can simply get resolved by uninstalling and adding a channel again. 

7) Update Roku

An out-of-date Roku device can also lead to this problem. Usually, the Roku device updates on its own but if you wish to ensure that the device is fully updated or not, then below are the steps that you need to perform to fix this problem. 

Step 1: First of all, press the Home button on your Roku remote. 

Step 2: Navigate to Settings and then select System Settings. After that, choose the option of System Update. 

Step 3: Now, select the Check Now button on the screen of System Update.

Step 4: If your Roku requires an update, then you are required to download and update the device. 

In case none of the above-mentioned solutions helps you out with your problem, then you must get in touch with the Roku technical support team.

  • cyrus neal
  • 07 January 2024