Thanks for sharing your vote !
Have a minute to tell us and other readers how this question helped you? We feature review like yours in our Recommended Review section.
Please let me know that how to fix Oops Something Went Wrong on HBO Max. I am facing these issues while watching movies on HBO. Help me.
Level 1263 Point Active 2 days ago
HBO Max is undoubtedly one of the best streaming services available out there. However, people come across error messages while using this service. This issue appears on almost every supported platform of the app such as streaming devices, browsers, console, PC, TVs, and iPhones.
There can be various reasons that may lead to this problem but some of the main reasons are listed below.
Below, we have mentioned some solutions that can help you fix Oops something went wrong error on HBO Max.
A temporary glitch of the networking equipment can lead to oops something went wrong error on HBO Max. This error appears when the app is unable to load data packets from the HBO servers. Performing a cold reset on your device can help you resolve this issue.
Before you go ahead with this process, it is important for you to ensure that your device is not running out of space.
Step 1: First of all, you need to turn off your device.
Step 2: After that, disconnect the power cables from the system and the networking equipment.
Step 3: Then, you need to wait for at least 5 minutes and then reconnect the power cord of your router.
Step 4: After that, reconnect the power cable of your system or device and then turn it on.
Step 5: After your device is turned on properly, open HBO Max to check if it is working normally.
In case your HBO Max app is not updated to the latest version, then it may become incompatible and may not allow the app to load the content from the servers, which can further lead to oops something went wrong error. In order to fix this issue, you need to update your HBO Max app to the latest version.
Below, we have mentioned the steps that you need to follow in order to update the app.
Step 1: Open Google Play Store and then search for HBO Max.
Step 2: After that, select the HBO Max result and if you find that the update is available, then select the Update button.
Step 3: Once you are done performing the update, then reopen the app and check if this can resolve your problem.
In case you are still not able to get rid of the Oops something went wrong error, then try clearing the cache data. Force stopping the app and clearing the cache can help you get rid of this error.
Below are the steps that you need to follow to force stop the app or clear the cache of your HBO Max app.
Step 1: First of all, open the Android device Settings and then go to Apps.
Step 2: After that, select the HBO Max app and click on the force stop button.
Step 3: Then, confirm force stop and then reopen the app to check if it is working normally.
Step 4: If this does not work, then Force Stop the app by repeating the above-mentioned steps.
Step 5: In the end, select Clear Cache and then select Clear Storage or Clear data.
This will surely help you fix the "Oops something went wrong error".
In case the HBO Max app is not able to parse the data packets to the servers, then this may be happening because of interference from the network firewall or system. This can lead to the HBO Max issue at hand. In such a case, disabling the network firewall or system can resolve the HBO Max issue.
Below are the easy steps that you need to follow in order to disable the network firewall.
Step 1: You are required to expand the hidden icons near the clock of your system and then you need to right-click on the ESET icon.
Step 2: After that, you need to click on Pause Protection and select the period to disable the protection.
Step 3: Then, you need to right-click on the ESET icon given in the system's tray and then choose Pause Firewall.
Step 4: After that, you are required to check whether the HBO Max issue is resolved or not.
Step 5: If not, then select Windows, and then you must look for Command Prompt. Right-click on I and then choose Run as administrator.
Step 6: Then, you are required to execute this command called Pinhole.
Step 7: Once you enter the Pi-Hole interface, you need to execute the command given below.
Step 8: After that, you are required to check whether HBO Max is working properly or not. Once you are done, you need to add an exemption for web addresses of HBO Max in your firewall settings. After you are done, you are required to enable the Pi-Hole firewall by carrying out the command given below.