How to Fix Disney Plus Error Code 39

Presently, Disney Plus is diversifying its content library by introducing trending quality content to its viewers. You can easily access the Disney Plus app on devices like Firestick, Mac, Android, Roku, PC, etc. However, one may experience interruptions in the service due to technical issues. One such technical issue is Disney Plus error code 39. If you are also troubled by the same error code, then read below to find out how you can resolve this problem.

Causes of the Disney Plus Error Code 39

Disney Plus error code 39 generally appears because of rights management problem, which prohibits Disney server from playing the video that you requested to stream. You may also experience this problem due to issues with HDMI cable or HDMI port. Another cause of this problem is the internet connection problem. Disney Plus server issues can also cause this problem.

Proccess to Fix Disney Plus Error Code 39

1) Check if its a One Time Fluke

Try to load the video one more time. This may be a one time fluke. So, to check if its a fluke or not reload or refresh the video. Now, check whether the video plays or not. If you see error 39 on your screen once again, then you must figure out the underlying cause of your problem.

2) Close the Streaming App

Try closing and restarting the Disney Plus app on your computer. You can also try turning off and restarting the device you are using to stream Disney Plus content. Maybe there is some technical glitch that is standing in the way and not letting you play videos on Disney Plus.

3) Use a Different Streaming Device

If you are experiencing Disney Plus error code 39 while streaming content on your computer. Then, you must switch streaming devices. You can either watch content on Apple TV or you can watch it on your smartphone.

If the video streams normally after switching devices, then that means the previous device was the culprit. In case the issue still remains, then you need to try another solution to get rid of the error code.

4) Change Your HDMI Port

There is a chance that the HDMI port of your streaming device is not working. Therefore,  you must try switching the HDMI port on the same device. Now, check which HDMI port is working. Once you find a working HDMI port, keep the streaming device connected. When you do this, your Disney plus error code 39 will disappear.

5) Use a Different HDMI Cable

There is a chance that the HDMI cable you are using is damaged or loosely connected. Therefore, in order to resolve your problem, you must use good quality, undamaged wires. Also, ensure that the wire is not very long.

You may also experience an issue when you use HDMI to VGA cable, which leads to an issue.  Rather, use a standard HDMI wire, which has connectors on each of the sides. Connect it to the HDMI port of your projector, monitor, or TV.

6) Uninstall and Reinstall the Disney Plus App

If none of the above-mentioned solutions help you resolve your problem, then try to fix this issue by uninstalling and reinstalling Disney Plus. First, remove the app and then power cycle it. Power off your streaming device, disconnect it from the electrical outlet and then reconnect it to the power source. Now, reinstall the app and check if it resolves your problem.

7) Disconnect Video Capture Devices

If you have installed video capture devices just to record or stream games, then you must disconnect it. Connecting such devices to your streaming device can cause Disney Plus error code 39.

8) Factory Reset Xbox One

Initially, you need to ensure that Disney Plus is working perfectly with your HDMI cable and TV set. when you connect it to a streaming device other than Xbox One. If yes, then perform a factory reset and select the option of Reset and keep my games and apps. When you select this option, you won't lose any data. After completing the reset process, you can delete and reinstall the Disney Plus.


So, now you are well aware of different ways that can help you get rid of the Disney Plus error code 39. If none of the above-mentioned troubleshooting tricks help you resolve your problem, then contact the customer service experts. They will listen to your problem and provide you with the best possible remedy to fix your issue.

FAQs for Disney Plus Error Code 39

1) How Do I Fix Error 39 on Disney Plus?

In the article above, we have mentioned different solutions that can help you fix error 39 on Disney Plus.

2) What is Error Code 39?

Error 39 appears when there is some issue with the HDMI cable or HDMI port. You may also encounter this problem if there is a server issue. Internet connection issues can also lead to this problem.

3) How Do I Fix Disney Plus Error?

To resolve Disney Plus error, try changing your HDMI port or HDMI cable. You can also try changing the streaming device.

  •  Mick Jone
  • Brand: Disney
  •  Last Update: 1 month ago
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